HDFC Debit Card Transaction Dispute

easyshop_platinum_debit_cardAllow me to share my recent experience of a transaction dispute I had while using HDFC Bank Debit Card.

I purchased something of value Rs 3576/- and let the cashier swipe my card, they made a slight mistake, received a phone call on the landline telephone which was connected to the point-of-sale machine during payment & that somehow halted the process. As a result the print receipt was not generated. But I instantly got SMS confirmation of money being deducted from my account.

Now I have heard if the print receipt is not generated it does not count as a valid transaction so this seemed like a failed one but you can never be sure. But they let me take the goods in good faith. I left my contact details with them so that in case the payment fails I can come back & pay them.

An hour later after I have left the store I got a SMS saying the transaction has been reversed, meaning the merchant did not get paid. But when I checked my bank account online, the money was not back to me. Well that was confusing. I informed the merchant about this.

And then I registered a complaint with HDFC Customer Care. I received a complaint number. I was told to wait a few days. After 6 days I received an email clarifying the process. It said – the bank allows the merchant 16 days from the date of transaction to claim the payment. If no claim is made within that period then the amount will be credited back to my account after that.

I communicated the same to the store owner as well. They were not going to claim the payment. And then we waited.

And true to their words, HDFC sent the amount back to me after the end of 16 days. Next day I went back to the store & paid them.

Timeline of events:

Failed transaction date: 16th October
Complaint registered: 16th October
Received email clarifying the process: 22nd October
Received money back to my account: 1st November

So now you know if you’re in a similar situation then you just have to have patience and wait, atleast for 16 days.